Frequently asked questions

Bonuses

What is a bonus?

Bonuses are additional money added to your balance. It gives you an advantage and increases your chances of winning bigger amounts. But you should remember that the bonus size depends on the promotional offer's terms. So don't forget to check out our promotions and mindfully read the offer's terms.

How can I find out what the bonus wager is?

Our Welcome Bonus is usually activated upon your first qualifying deposit after registration. Please ensure you opt-in for the bonus during the deposit process or use a specific bonus code if required, as detailed on our Promotions page.

How can I get my welcome bonus?

Wagering requirements (or "playthrough requirements") refer to the number of times you must bet the bonus amount (and sometimes the deposit amount) before any associated winnings can be withdrawn. These details are always outlined in the bonus's Terms and Conditions.

How many times do I need to wager my bonus?

All our ongoing promotions, special offers, and available bonuses are listed in the dedicated "Promotions" or "Bonuses" section of the Winigreat website. We recommend checking this page regularly for new opportunities.

I got my bonus, but the required bonus wager isn't decreasing. Why?

Different casino games contribute differently to the wagering requirement. On the Bonus Terms Page you can read more information about bonus wager.

Where can I find information about all current promotions and available bonuses?

All our ongoing promotions, special offers, and available bonuses are listed in the dedicated "Promotions" or "Bonuses" section of the Winigreat website. We recommend checking this page regularly for new opportunities.

Does Winigreat offer any no-deposit bonuses?

While our main offers often require a deposit, Winigreat may occasionally feature special no-deposit bonuses as part of limited-time promotions or exclusive offers for loyal players. Keep an eye on our promotions page and your email for such announcements.

How do I participate in tournaments offered by Winigreat?

Information on active tournaments, including how to join, eligible games, prize pools, and leaderboard tracking, can be found in the "Tournaments" section of our website. Participation often involves playing specific games during a set period.

What are "Free Spins" and how can I use them?

Free Spins are bonus rounds on specific slot games that allow you to spin the reels without using your own cash balance. Once activated, simply launch the designated slot game, and your Free Spins will be available for use. Winnings from Free Spins are often subject to wagering requirements.

What should I do if a bonus or promotion doesn't activate as expected?

If you encounter any issues with bonus activation, please do not start playing before contacting our customer support team. Provide them with the details of the bonus you were trying to claim, and they will assist you.

Is there a loyalty program or VIP club for regular players at Winigreat?

Winigreat values its loyal players! We may offer a Loyalty Program or a VIP Club that provides exclusive benefits, such as tailored bonuses, higher withdrawal limits, dedicated account managers, and special event invitations. Details on joining and benefits are usually found in a dedicated section on our site.